Troubleshooting
What to check when the sign-in page does not appear or a guest cannot browse.
The sign-in page does not open or the guest cannot browse
The most common causes when the Wi‑Fi sign-in page does not appear, a service unavailable message shows up or a signed-in guest cannot browse.
Guests browsing without signing in? It is often mobile data
The phone stays connected to the guest Wi‑Fi but browses on mobile data: why it happens, how to test correctly and what to check if traffic really gets through.