Questions, answered.

You need a UniFi network: UniFi access points and a UniFi OS console. If you already have one, there is nothing else to buy. If you are starting from scratch, a UniFi Express 7 or a UniFi Dream Router 7 is enough for a flat or a small property: one device is your router, Wi‑Fi 7 access point and console. The router and firewall in front of your network can be any brand, as long as they support port forwarding and your connection is reachable from the internet — with a static public IP on the WAN or a dynamic DNS (DDNS) name.

UniFi OS consoles running UniFi Network 9.x or 10.x. The portal connects through the official UniFi Network Integration API with an API key you create in UniFi Network. Older controllers without the Integration API are not supported.

No. The portal works with the UniFi Hotspot’s external portal and authorises guests through the UniFi API — no RADIUS, no extra servers.

Yes. We host, run and update the service in Switzerland. You don’t install or maintain anything: you connect your UniFi network and configure everything from your browser.

In UniFi Network you enable the Hotspot with an external portal pointing to the address we give you. On your router you set up port forwarding so our server can reach the UniFi console — you can restrict it to our server’s address. Your connection needs a public IP address, static or reachable through a DDNS name; behind the CGNAT used by some providers, port forwarding does not work.

Yes — each customer's first subscription starts with a 14-day free trial; if you already had a subscription, even just a trial, you pay from day one. You enter a payment method at checkout and can cancel before the trial ends.

With e-mail, guests enter their name and e-mail and accept your privacy notice. They get online immediately for a short grace period and confirm with the link or numeric code we e-mail them. Alternatively, a site can use printed vouchers instead of e-mail. And we’re not stopping there: we’re developing further sign-in options to meet our customers’ needs, always with data protection in mind.

Yes. Guests can name a sponsor who can unlock their access. You can also make sponsor approval mandatory, so only a sponsor can activate access, and accept sponsors only from your own e-mail domains. It’s designed above all for company guest networks: visitors, consultants and suppliers.

At the end of the session UniFi disconnects the device from the internet and the portal appears again on the next connection, so the guest simply signs in again. With vouchers, the code keeps working until its validity ends.

Yes, at voucher sites. You connect your Stripe account on the Payments page of the dashboard and put the voucher plans you choose on sale, priced in CHF or EUR. Guests pick a plan on the login page, pay by card and are online straight away; they also get the code by e-mail for their other devices. The money goes straight to your Stripe account: you pay Stripe’s fees, and Sosto Labs takes nothing.

Yes: download and upload speed per device (up to 100 Mbit/s) and a data cap, per portal or per site — enforced by your UniFi access points. Voucher plans have their own limits.

Italian, German, French, English and Spanish. The language follows the guest’s phone and can be changed on the page; you choose which languages each site offers.

Yes: logo, four colours, welcome and marketing texts in five languages and the link shown after sign-in, with a live preview. Each site can have its own look.

Yes. Your logo appears on the portal and in the e-mails, and verification e-mails can be sent from your own address through your mail server. To send from your own address, you’ll need the access details of your SMTP server: host, port, username and password.

Yes. You publish your privacy notice in every language; each change is kept as an immutable version and every registration records which one was accepted. Marketing consent is optional and never pre-ticked. You set how long personal data is kept, and you can export or erase a guest’s data on request. As the data controller, you remain responsible for the texts and legal bases you use.

Guest data is hosted in Switzerland.

Yes. Plans include 1, 3, 10 or 25 sites of the same organisation, each with its own UniFi controller, settings and statistics. The privacy policy and the data controller are the same for all sites.

Yes, through the partner programme: a reseller account runs several portals — one per customer, each with its own subscription — without access to the customers’ guest personal data. Become a reseller.

No. A subscription is for your own organisation: all sites must belong to the same company or group, because each portal has a single privacy policy and a single data controller. If you install or manage UniFi networks for other businesses and want to offer them guest Wi‑Fi, join the partner programme: you buy one subscription per customer, with a discount that grows with your volume, and invoice it yourself with your own services.

A guest is one verified e-mail address or one voucher used in a calendar month across all your sites, no matter how often they connect. The Enterprise plan has no guest limit.

Guests keep connecting. We warn you at 80, 90 and 100% of the monthly quota. Only after three consecutive months over the quota are new guests paused — with two weeks’ notice — until you move to a larger plan.

Yes, from your account at any time. Every plan has the same features, so you only move up when you need more sites, access points or guests.

Payments, invoices and taxes are handled by Paddle, our reseller and Merchant of Record. Prices are shown excluding VAT, in EUR, CHF or USD; VAT is added at checkout, where business customers can enter their VAT number.