Answer guests’ privacy requests

A guest may ask you which personal data you keep about them, or ask you to delete it. Under Data & privacy → Privacy requests you find everything on one page.

1. Find the guest

Search by the guest’s e-mail, or by voucher code if they connected with a voucher. You see a summary: registrations, times named as sponsor, marketing contacts and audit log entries.

2. Hand over the data

Download data (JSON) downloads a file with everything the portal keeps about that person, including:

• portal and site, name, e-mail, sponsor e-mail, requested days and reason for the visit;

• device MAC address, device type and language;

• registration and verification dates, verification method;

• the exact text of the accepted privacy policy and any marketing consent;

• accesses, with start, end, duration and traffic.

3. Erase the data, if requested

Under Erase the data, retype the e-mail or voucher code to confirm and click the permanent erase button. Registrations, accesses and the marketing contact are deleted; if the guest is still connected, they are disconnected.

What remains

• Statistics, which contain only totals, without personal data.

• Existing backups, which keep the data until they expire.

Searches, exports and erasures are recorded in the audit log, without the e-mail in clear.