Guest access with e-mail verification
Updated
On this page
With e-mail access, guests sign in with their e-mail, plus the fields you choose (for example first and last name), and confirm the address before browsing. It is the default mode of every portal.
What the guest does
Fills in first name, last name and e-mail, accepts the privacy policy and clicks Request access.
Receives an e-mail with a link and a numeric code.
Opens the link and clicks Activate access, or goes back to the portal, clicks Enter the code and types the code.
Once confirmed, they are online for the configured duration.
Temporary access to read the e-mail
To receive the e-mail the guest must be online, so right after signing in they get a short temporary access, the grace period. The link and the code are valid for the same time. If there is no confirmation, the request expires on its own.
Where to set it up
In Portal settings → Limits & Security → Access and verification:
Field | What it does |
|---|---|
Grace period (minutes) | Time to receive and confirm the link or code, from 0 to 1440. With 0 there is no temporary access and the link and code are valid for 30 minutes. |
Session duration (minutes) | How long access lasts after confirmation (480 = 8 hours). |
Code length | Number of digits of the code, from 4 to 10. |
A field left empty uses the default value, shown in grey.
Following the requests
Requests: guests who signed in but have not confirmed yet. From here you can use Resend to send a new link and code, or cancel the request.
Authorized: connected guests, with expiry, limits and traffic. Revoke removes their access.
Expired: finished authorizations, with the reason.
Frequently asked questions
The guest does not receive the e-mail: what can I do?
Ask them to check the spam folder. In the dashboard, under Requests, you can click Resend to send a new link and code.
Can I use several access modes at the same site?
No: each site uses one mode at a time: e-mail, voucher or access code. Different sites of the same portal can use different modes.